DoorDash Customer Says His Food Was Stolen by Two Dashers in One Hour — App Denied His Refund and Gave Him $6 Back on a $30 Order

Mario posted a video on TikTok complaining that his DoorDash food order was not delivered. He said the app denied his refund request and made him wait for hours. He titled the video “DoorDash Customer Says His Food Was Stolen by Two Dashers in One Hour — App Denied His Refund and Gave Him $6 Back on a $30 Order.”

The video opens with Mario saying he would post the clip every single day until DoorDash saw it. “I am pissed off right now. DoorDash got me f-cked up!” he said. He explained that he ordered his food two hours earlier. He tipped and paid for express delivery.

He asked why his Dasher got to the store, waited in line for his food, and then canceled the order. Mario said the app then found him a new Dasher. That Dasher went to the restaurant to pick up the order. Then she texted Mario that the restaurant said the previous Dasher had already picked up the food.

So Mario concluded that the first Dasher took his order, canceled the original order, and left the second Dasher to deal with it. Mario was asked to place the order again so the second Dasher could get the food to deliver. He contacted DoorDash to get the money credited back to his account, and was asked to place the order again.

Mario said he placed the order again. His Dasher got to the restaurant, picked up the food, and drove all the way to his apartment. But she went to the opposite end of the building. Mario told her to pull out and make a left. She pulled out and made a right instead, then took another left and ended up all the way down the street.

The Dasher was now about five minutes away from Mario’s apartment. After several text exchanges, Mario said the Dasher canceled the order. He received an ‘Order complete’ notification on his app.

Mario then said he contacted DoorDash to explain that the Dasher told him she would cancel the order but had marked it complete. The app only refunded him $6. “My sh-t was almost $30,” he said. DoorDash told Mario there was nothing it could do, and the case would be escalated to its review team.

Mario got an email 20 minutes later telling him the review was complete. DoorDash denied his refund request. He concluded in frustration: “B-tch, what the f-ck is wrong with ya?”

“There is nothing we could do about this. We’re gonna have to escalate this to our review team.”

The Order Canceled Twice

Mario’s complaint centers on two separate cancellations. First, his original Dasher picked up his order and then canceled it. Second, the second Dasher tried to deliver the order but was told it had already been picked up.

Mario said the first Dasher took his food, canceled the order, and left. The second Dasher arrived at the restaurant to find the order missing. She texted Mario that the restaurant said the previous Dasher had already picked it up.

The sequence is remarkable for how quickly it happened. Mario said both incidents occurred within an hour. He said the first Dasher took his food, canceled the order, and left. Then the second Dasher was sent to pick it up, only to be told it had already been collected.

What DoorDash Did Wrong

DoorDash denied Mario’s refund request and offered only $6 back on a $30 order. Mario said the app credited him $6 after he complained. He said the full price of his meal was almost $30.

Mario said DoorDash told him there was nothing it could do about the situation. He said the company would have to escalate the case to its review team. Mario said he got an email 20 minutes later telling him the review was complete. DoorDash denied his refund request.

Mario said he was asked to place the order again before the second Dasher could get the food. He said he placed the order again, and the second Dasher got to the restaurant, picked up the food, and drove to his apartment. But she went to the opposite end of the building.

The Comment Section

Several users commented on Mario’s video. One wrote, “This is proof tipping doesn’t matter.” Another wrote, “i swear DoorDash and ubers [sic] eats needs a class action lawsuit.” A third wrote, “Never pay express; it’s never express.”

The comments offer individual reactions rather than evidence of broader patterns.

A Pattern Worth Watching

Mario’s video raises questions about how DoorDash handles delivery disputes. When a Dasher cancels an order, the system should protect the customer. Instead, Mario was asked to place the same order twice.

Key Facts

• Mario’s order was canceled twice
• DoorDash refunded him $6 on a $30 order
• The first Dasher took the food and canceled the order
• The second Dasher was told the order had already been picked up
• DoorDash denied his refund request

The Daily Dot was unable to independently verify the identities of the Dashers involved or the outcome of Mario’s refund dispute. The details above reflect the account shared on TikTok by @mariotothetop.

customer complaints · delivery fraud · DoorDash · refunds · social media outrage