Refund and Returns Policy

Clay Tribune merchandise is printed on demand. Each item is made for the order that bought it, which is why we can keep the shop small and honest, and why we cannot take back a shirt because the fit or colour was not what you hoped. Please check the size chart on the product page before ordering.

Damaged, misprinted or wrong items

If something arrives damaged, misprinted, or not what you ordered, we replace it at no cost. Write to us within 30 days of delivery at notebook@claytribune.com with your order number and a photo of the problem, and we will send a replacement or refund the item, your choice. You do not need to send the faulty item back.

Lost in the post

If tracking shows no movement for 15 days, or the parcel is marked delivered and has not turned up after 5 days, tell us and we will reship or refund.

Changed your mind

Orders go to production quickly. If you write within 2 hours of ordering we can usually cancel and refund in full. After that the item is being made and cannot be cancelled.

Refunds

Refunds go back to the original payment method and usually appear within 5 to 10 business days of our confirmation.

Questions: notebook@claytribune.com.