Sawyer, with the handle @soy.err, claims a daily average of 24% in tips by treating customers like people with genuine concern. Her video, which has gathered 5.8 million views and 1,253 comments as of writing, features her checking in with tables during her shift — asking how they are doing, whether they are enjoying their food, and offering diet Coke refills without hesitation.
Sawyer’s method is simple but effective. She pays attention to her customers’ needs, and she makes them feel comfortable. “Diet Coke refill? Yes,” she says in the video.
Commenters have latched onto the video, drawing on their own service industry work to respond. Several posts have risen to the surface, worth noting.
- “Being a waitress is actually really fun when you like making people have a good time and genuinely want people to have a good time,” one user wrote.
- Another commenter shared a few phrases they use with customers to create a more relaxed atmosphere. “My top line is ‘it’s your world and I’m just living in it’ and they go crazy. Also when I bring the check I say ‘and this is complimentary with every meal’ with a wink,” they wrote.
- “As someone who regularly had a 20 to 30% tip rate this is literally it. People wanna feel special, like you really care,” one commenter wrote. “I always got bitterness from my fellow servers from how well I got tipped. But I was literally just kind and friendly.”
Opening the Video
At the start of the video, Sawyer uses a skit to show how she stays in touch with her tables during a shift. The skit is meant to demonstrate the small, repeated gestures that make up her approach. She asks customers how they are doing. She checks whether they are enjoying their food. She offers refills without hesitation.
Sawyer says she averages a 24% tip while waiting tables. She attributes her tips to paying attention to her customers’ needs and making them feel comfortable, according to her account.
The Diet Coke Refill
Sawyer’s “Diet Coke refill? Yes” line is a small moment, but it is telling. The line is a simple affirmation, a way of saying “of course” without delay. It is the kind of response that makes a customer feel seen.
The split-check line is similar. “You guys can split the bill. Honey, I’m at my job. Yeah, of course. It’s literally fine,” she says. Sawyer is not just doing the work — she is doing it with a clear sense of what it is for. She wants customers to know that their requests are not a burden, even when they involve things such as splitting a check.
Commenters’ Stories
The real story comes from the comment section, where workers in the service industry shared their own experiences. They showed that Sawyer’s approach is the kind of work that pays off.
One person said that serving tables can feel genuinely enjoyable when someone takes real pleasure in making guests feel welcome and wants them to have a good time. Another wrote about the phrases they use with patrons to keep things light and pleasant, adding “My top line is ‘it’s your world and I’m just living in it’ and they go crazy. Also when I bring the check I say ‘and this is complimentary with every meal’ with a wink,”.
A number of people who left reviews said they had received strong tips by focusing on being friendly and making customers feel valued. One of those reviewers wrote that people want to feel special, like you really care.
The Tip Rate
Sawyer says she averages a 24% tip while waiting tables. She attributes her tips to paying attention to her customers’ needs and making them feel comfortable, according to her account. The video’s success shows that customers are willing to reward service that feels genuine.
The video has also drawn attention from the Daily Dot, which was unable to independently verify Sawyer’s reported 24% average tip rate. The tip rate is based on @soy.err’s account of her experience working as a server and the approach she says she takes with customers. The Daily Dot’s note is a reminder that this is one person’s account, not a verified figure.
A Comparison of Approaches
| Detail | Sawyer’s Approach | Commenters’ Approach |
|---|---|---|
| Refill request | “Diet Coke refill? Yes” | None specified |
| Split-check request | “You guys can split the bill. Honey, I’m at my job. Yeah, of course. It’s literally fine” | “and this is complimentary with every meal” with a wink |
| Overall method | Paying attention and making customers feel comfortable | Making people feel special, like you really care |
| Tip rate | 24% average | 20 to 30% regular rate |
What the Comments Say
Commenters share a common view on the importance of customer service. Several remarked that they too had earned generous tips simply by being friendly and making customers feel valued. One wrote that people want to feel special, like you really care.
That is the heart of Sawyer’s video. She is not doing anything complicated. She is doing the work of paying attention, of saying yes, of making people feel comfortable. The video’s success suggests that customers notice when a server treats them like a person who matters.
The Daily Dot’s Note
The Daily Dot was unable to independently verify Sawyer’s reported 24% average tip rate, which is based on @soy.err’s account of her experience working as a server and the approach she says she takes with customers. The note is a standard reminder that a single person’s account is not the same as a verified figure.
The video’s popularity does not depend on the verification question. The 5.8 million views and 1,253 comments speak for themselves. Sawyer’s approach is simple enough that anyone can try it.
A Simple Takeaway
Sawyer’s video shows that customer service is not some secret. It is about noticing what people need, agreeing with them, and making them feel at ease.
A discussion has emerged around the part that customer service and face-to-face encounters can play in a dining experience.
Commenters have been moved to share their own experiences from the service industry in response to the video, and their posts show that Sawyer’s approach is the kind of work that pays off.
Anyone can attempt the video’s popularity does not depend on the verification question. The 5.8 million views and 1,253 comments speak for themselves. Sawyer’s method, since it is easy enough to follow.
The comments reveal that Sawyer’s approach is not unusual, and it is the kind of work that pays off. The video has evolved into a conversation starter about how customer service and personal interactions can shape a restaurant experience.
Key Facts
- 5.8 million views and 1,253 comments as of publication
- Sawyer averages a 24% tip while waiting tables
- One commenter posted a 20 to 30% tip rate
- The Daily Dot was unable to independently verify Sawyer’s tip rate
The Daily Dot’s note is a reminder that a single person’s account is not the same as a verified figure. But the video’s popularity does not depend on the verification question. The 5.8 million views and 1,253 comments speak for themselves. Sawyer’s approach is simple enough that anyone can try it.
The remarks suggest that Sawyer’s approach is not out of the ordinary, and that this kind of work pays off. The video has turned into a topic of conversation about how customer service and personal interactions can shape a restaurant experience.
Source material: “Server Says She Averages a 24% Tip by Treating Customers a Certain Way: “It’s Literally Fine”,” The Daily Dot.
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